For information on the payment process and to download the payment forms see the links at the left side of this page.
Belfast - Cardiff - Croydon - Glasgow - Liverpool - Sheffield - Solihull
The public enquiry offices offer a 'premium service and standard service' (same-day service) for non-European nationals who are making straightforward applications to extend their stay or settle here. Some offices cannot process some types of application.
For details of your nearest public enquiry office, see below.
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Belfast public enquiry office
Facilities:
- wheelchair access
- public pay phones
- accessible toilets for disabled customers
- induction loops at all desks
- multi-denominational prayer room
- unisex baby-changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
How to find Belfast public enquiry office
Map to Belfast public enquiry office
By bus
The nearest bus stop is at Forestside shopping centre, 1 minute's walk from the public enquiry office. The following bus services to and from Belfast city centre call at Forestside:
6A, 7A, 7B, 7C, 7D, 29, 30A, 31, 78, 79, EB5, EB6, EB7
By car
There is no public car parking at the public enquiry office, so we recommend that you use public transport or arrange to be dropped off at the office.
By air
The nearest airport to the office is Belfast City George Best Airport (approximately 6 miles away). Belfast International Airport is approximately 22 miles from the office.
Payment
The office accepts payment by credit or debit card, banker's draft or postal order.
Contact details
Address:
Drumkeen House, 1 Drumkeen Complex, Upper Galwally, Belfast BT8 6TBOpening Hours:
9:00 to 15:30 on Tuesdays, Thursdays and Fridays - by appointment only
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Cardiff public enquiry office
Cardiff public enquiry office is situated in Cardiff city centre.
Facilities:
- unisex baby changing room (but children must be supervised by a parent or guardian at all times, as there are no creche facilities)
- private rooms and booths available on request
- cafes, shops, restaurants, hotels and the city centre within 5 minutes' walk
Facilities for disabled customers:
- induction loops at caseworking counters
- disabled access to building and toilets
If you arrive before your appointment time, our staff will be able to advise you whether your application can be processed early.
Seating in our waiting area is limited, so please do not bring unnecessary baggage. You cannot bring laptop computers or loads of shopping bags into the building. All baggage is searched before you are allowed to enter the building. At peak times, non-dependent adults who do not need to accompany you may be refused entry. We will ask you to switch your mobile phones off while in the building.
When we carry out our 'pre-assessment' of your application, we will tell you the estimated completion time for the application. When you have enrolled your biometric information, you will be able to leave the building. We will phone you when we have finished considering your application - if we do not phone you or you do not have a mobile phone, please return at your estimated completion time or by 16:30 at the latest.
Completion times vary, depending on the circumstances and complexity of your case. You can expect to wait a minimum of 3 to 3.5 hours from your appointment time before we make a decision, but this time can vary and your caseworker might want to speak to you in person. Please do not book any return public transport for the day of your appointment.
Customer should note that Tier 1 General or SET (O) applications relying on self employed earnings, directors dividends or salaries from a limited company of which they are a sole director, are highly likely to be complex and will not receive a same day decision with the PEO. If customers choose to proceed with these applications then the case will be referred to a specialised team outside of the PEO and although these applications will be prioritised for processing, we will be unable to provide a specific date that customer can expect to receive an outcome.
How to find :
Map to Cardiff biometric enrolment centre
We do not have car parking facilities at our Cardiff office. On-road parking is available on a first-come-first-served basis at a cost of £3.50 for 5 hours. There are also private car parks situated on Dumfries Place and Knox Road, both within 5 minutes' walk of the office.
Bus stops are also nearby.
The office is 5-10 minutes' walk from Cardiff Queen Street train station, and 20-30 minutes' walk from Cardiff Central train station. The journey time from London Paddington is approximately 2 hours, with train services every 30 minutes.
Payment
If you want to pay for your application on the day of your appointment, you must pay by credit or debit card.
Alternatively, you can pay by post at least 6 working days before your appointment using a banker's draft, postal order, or credit or debit card. To make your payment, you should complete the relevant payment form(s) for your application(s), and send the form(s) with your payment to the address shown on each form. You can download the payment forms from the left side of this page. Do not include your application form and supporting documents - you must bring these to your appointment.
If you pay by post using the payment form, please tick the relevant box for the Cardiff public enquiry office. When we have processed your payment, we will send you an acknowledgement letter containing a unique payment reference number. You must bring this letter when you attend your appointment, as proof that you have already paid your application fee.
Contact details
Address:
General Buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB
Opening Hours:
By appointment only. The public entrance closes at 16:30 daily.
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Croydon public enquiry office
Facilities:
- coffee shop selling hot and cold drinks and snacks
- vending machines dispensing cold drinks, crisps and chocolates
- photograph booths (but please bring photographs with you as specified for your type of application)
- male and female multi-denominational prayer rooms
- unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
- public pay phones. Mobile phone use is permitted, but we also have a designated area for mobile phone use for customers requiring privacy, while making and receiving mobile calls. Please ask a member of staff who will direct you to this area.
Facilities for disabled customers:
- induction loops at all desks
- lifts
- accessible toilets
- parking for disabled badge holders in the public car park across the road next to the Whitgift Centre
How to find Croydon public enquiry office
Map showing Croydon public enquiry office
By road
See the map above. You can park in one of the car parks in central Croydon, which are shown on the NCP website.By train
There are trains to East Croydon from London Victoria and London Bridge. Change at Clapham Junction for connections to London Waterloo from East Croydon and West Croydon. Both stations are in Travelcard zone 5.
By bus
There are buses to Croydon from locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road.
By tram
Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington.
Payment
The office accepts payment by credit or debit card, banker's draft or postal order.
Contact details
Address:
Lunar House, 40 Wellesley Road, Croydon CR9 2BYOpening Hours:
08:00 to 16:00, Monday to Friday (except public holidays). Private appointments are not available. Private rooms are available at other public enquiry offices, or you can make your application by post.
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Glasgow public enquiry office
Facilities:
- public pay phones
- accessible toilets for disabled customers
There is limited space in our waiting room, and we have no additional facilities. We recommend that you do not bring your children with you to your appointment, unless they are required to attend as part of a biometric enrolment application.
Staff at the office have developed and follow a code of conduct..... (PDF format 108KB)
How to find
Map showing Glasgow public enquiry office
Payment
If you want to pay for your application on the day of your appointment, you must pay by credit or debit card.
Alternatively, you can pay by post at least 6 working days before your appointment using a banker's draft, postal order, or credit or debit card. To make your payment, you should complete the relevant payment form(s) for your application(s), and send the form(s) with your payment to the address shown on each form. You can download the payment forms from the links at the left side of this page. Do not include your application form and supporting documents - you must bring these to your appointment.
If you pay by post using the payment form, please tick the relevant box for the Glasgow public enquiry office. When we have processed your payment, we will send you an acknowledgement letter containing a unique payment reference number. You must bring this letter when you attend your appointment, as proof that you have already paid your application fee.
Contact details
Address:
Festival Court, 200 Brand Street, Govan, Glasgow G51 1DHOpening Hours:
09:00 to 15:00, Monday to Friday, except public holidays. Doors close at 15:00, but applications made before this time will be processed on the same day.
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Liverpool public enquiry office
The Liverpool public enquiry office will be open until 12:00 on 24 December. The office will be closed all day on 25, 26 December 2012 and 1 January 2013. All other dates will be business as usual.
Facilities:
- ground-floor access
- induction loops
- ground-floor toilet facilities
- mothers' room and baby-changing facilities
- multi-faith prayer rooms
- cold water dispenser only
- photograph booth
- snack vending machine in main public area.
Admittance to the building is by appointment only. Please ensure that, where possible, only people included in the application attend the office. All dependents that are part of the application must attend the office to enable biometric capture.
The application process will take approximately 2 hours. You can leave the building during this time. For ideas of what to do in Liverpool, see the Visit Liverpool website.
How to find
Map showing Liverpool public enquiry office (The Capital Building)
By trainTravel to Liverpool Lime Street. Follow the pedestrian signs for the Wirral Line on Merseyrail. Travel to James Street Station, turn right on to The Strand, and take the second right at the Atlantic Tower Hotel, Chapel Street. Take the first left on to Rumford Place, then continue straight to Union Street (which is a continuation of Rumford Place).
By car
If using a satellite navigation device or google map please use the postcode L3 9TY.
Take the M62, M58 or M53 to Liverpool. At the end of the motorway, head towards the city centre. Once in Liverpool, follow the signs for Pier Head, near the Royal Liver Building.
The Capital Building car park is situated on Fazakerley Street (off Rumford Place), L3 9DL, next to the UK Border Agency customer reception. Parking is also available at the Pier Head or Princes Dock next to the Malmaison Hotel, andat National Car Parks, Rumford Street, L2 8SZ.
By air
John Lennon Airport is situated in the South of the city, on the A561. The airport is approximately 30 minutes' drive from Liverpool city centre. A Mersey Travel Airlink 500 bus service will bring you into the city centre, stopping at Chapel Street. (See directions above 'by train'.)
Manchester Airport is situated off junction 5, M56. The airport is approximately 60 minutes' drive from Liverpool city centre. Trains are available into Liverpool Lime Street station.
By coach
The National Express coach station is located at North Street. Turn right out of the coach station and onto London Road. Bus services 10, 10a, 10b, stop at India Buildings, Water Street. Walk down Rumford Street, situated directly opposite India Buildings, on to Rumford Place and Union Street.
Local travel information is available on the Merseytravel website or by calling 0871 200 2233. All of this information, and a map, can be printed at the Merseytravel Keeping Merseyside on the Move website.
Payment
The office accepts payment by credit or debit card, banker's draft or postal order.
Contact details
Address:
The Capital Building, 6 Union Street, Liverpool L3 9AF (L3 9AF for satellite navigation devices or google map only)Opening Hours:
09:00 to 16:00, Monday to Friday, except public holidays. Doors close at 16:00, but applications made before this time will be processed on the same day.
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Sheffield public enquiry office
Facilities:
- vending machines selling cold drinks and snacks
- public pay phones
- 2 private reflection and multi-faith rooms
- unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)
- photograph booth (but please bring photographs as specified for your application type)
Facilities for disabled customers:
- induction loop at all desks
- accessible toilets
How to find Sheffield public enquiry office
Map showing Sheffield public enquiry office
By train
Vulcan House is approximately 15 minutes' walk from the main Sheffield city station. There is a taxi rank outside the station.
Parking
The nearest municipal car parks are identified on the map. Please ensure that you arrive in time to find an alternative space if your selected car park is full.
Payment
The office accepts payment by credit or debit card, banker's draft or postal order.
Contact details
Address:
Vulcan House, Riverside Entrance, 6 Millsands, Sheffield S3 8NU
Opening Hours:
09:00 to 16:00, Monday to Friday, except public holidays. Appointment times are from 09:00 to 15:30. Doors close at 16:00, but applications made before this time will be processed on the same day.
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Solihull public enquiry office
Solihull PEO is situated in Solihull town centre - a 5 minute walk from the railway station.
Facilities:
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accessible toilets for disabled customers
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unisex baby changing room (but children must be supervised by a parent or guardian at all times, as there are no crèche facilities)
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cafes, shops, restaurants, hotels and the town centre within 5 minutes' walk
How to find
We do not have car parking facilities on site, but there are town centre cars parks within a 5 minute walk of the office. The John Lewis car park is the closest.
Bus stops are also nearby and if travelling by train please alight at Solihull Station and follow the signs to the town centre. We are situated on the right hand side of Station Road, the middle unit in the old brick built building, next to the Bupa Wellbeing Clinic.
Birmingham International Airport is situated approximately 15 minutes away (by Taxi).
Map showing Solihull public enquiry office
If you arrive before your appointment time, our staff will be able to advise you whether your application can be processed early.
Seating in our waiting area is limited, so please do not bring unnecessary baggage. We request that you do not bring laptops, computers or electrical devices into the building and you will be required to switch your mobile phone off while you are in the building. All baggage is searched before you are allowed to enter the building. At peak times, non-dependent adults who do not need to accompany you may be refused entry.
Payment
Our payment processes will change on 1 October 2012. On and after this date you must pay by credit or debit card if you want to pay for your application on the day of your appointment. For further information on the payment process and to download the payment forms see the link at the left side of this page. How much does it cost?
Contact detailsAddress:
Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RTOpening Hours:
09:00 to 16:00, Monday to Friday, except public holidays. We operate an appointment only system. Our office does not have any refreshment facilities,but you may be allowed to leave the building during the processing time of your application if you wish to do so. We cannot guarantee a decision within 24 hours, but the vast majority of applications are decided within this time. If there is likely to be any delay in deciding your application, we will tell you when you attend your appointment. -
