The application fee depends on the type of application you make. It is higher than the fee for making the same application by post. The fee is for consideration of your application - it does not guarantee that your application will be approved. You can find details of individual fees and how you can pay them below.
We will not refund your fee if we refuse your application or you withdraw it, so you should ensure that:
- you meet the requirements for your type of application (described in the relevant sections of this website); and
- you bring all the required documents to your appointment at the public enquiry office - see Before you arrive for more information.
For some types of application, you can include your dependants - your husband, wife, civil partner, unmarried partner or same-sex partner, and any dependent children under 18 - on your application form. For other types of application, you cannot include any dependants on your application form. You should check the relevant section of this website for information about your application type.
If you cannot include dependants on your application form, or if your dependant applies separately (at a different time or on another form), they must pay the appropriate fee.
How to pay your fee
If you submit your application online under Tier 2 or Tier 5, you must pay for your application online. You must make your online payment at least 48 hours before your appointment. When we have processed your payment, we will notify you electronically. This notification will include your unique payment reference number, which you must bring to your appointment with your supporting documents and your signed application form or cover sheet.
For applications submitted on a paper application form, you can pay at the public enquiry office on the day of your appointment. You should complete the 'Payment details' section of your application form.
At our Belfast, Croydon, Liverpool, Sheffield public enquiry offices, you can pay by credit or debit card, postal order or banker's draft.
At our Cardiff,Glasgow and Solihull enquiry offices, you can only pay by credit or debit card. Alternatively, you can pay by post at least 6 working days beforeyour appointment using a banker's draft, postal order, or credit or debit card. To make your payment by post:
- complete the relevant payment form(s) for your application(s), ensuring that you tick the relevant box for the public enquiry office that you are due to attend - you can download the payment forms from the right side of this page; and
- send the form(s) with your payment to the address shown on each form. Do not send your application form and supporting documents with your payment - you should bring these to your appointment.
When we have processed your postal payment, we will send you an acknowledgement letter containing a unique payment reference number. You must bring this letter when you attend the Glasgow or Cardiff public enquiry office for your appointment, as proof that you have paid your application fee in advance.
If you cannot proceed with your premium service application after you have paid in advance, please phone our immigration enquiry bureau to arrange a refund. It can take up to 4 weeks for the refund to be made.
Before you arrive
Before you book an appointment, you should ensure that your application can be considered at a public enquiry office.
The process at the public enquiry office normally takes up to 90 minutes but may take longer - so you should make appropriate arrangements for parking if you are travelling by car. After the closing time for each office, you will not be able to leave the building and come back.
When can you make your application?
We will consider any valid application to extend your visa, regardless of when you make it.
If you are applying for settlement (also known as 'indefinite leave to remain'), you will normally need to have lived in the UK for a specified length of time before you apply. This is called the 'qualifying period'. For more information, see the section of this website for your current immigration category. Do not apply for settlement more than 28 days before the end of your qualifying period. If your current permission to remain in the UK will expire before you qualify for settlement, you cannot yet apply - instead, you will need to apply for permission to extend your stay.
Booking an appointment
Public enquiry offices consider applications by appointment only. If you arrive without an appointment, you will not be seen.
A limited number of appointments are available. If your visa or permission to remain expires soon and no appointments are available, do not use the premium service. Instead, you should send your application by post as quickly as possible.
Before you book your appointment, you should check that:
- you know which application form to complete;
- you can download and complete the application form before your appointment date; and
- you know which documents you will need to provide in support of your application, and you know that you will be able to obtain them all before your appointment date. If you are applying at the Croydon office, please bring the original documents and photocopies of them with you, or consideration of your case could be delayed. Photocopies do not need to be notarised or certified by a solicitor.
Application form and supporting documents
When you attend your appointment, you must have the correct application form with you, fully completed and with all the required documents. If you do not, your application might not be processed on the same day.
You can download the application form, and guidance on completing it, from the relevant section of this website.
If you are applying under Tier 4 of the points-based system, we might (depending on your nationality and your sponsor) consider that you are a 'low-risk' candidate - see the Documents for Tier 4 (General) and Documents for Tier 4 (Child) pages. If you are low-risk, you do not need to provide as much evidence to support your application, but we recommend that you bring all of the documents listed as required in our guidance. If we need to see a document and you do not have it, we might not be able to complete your application during your appointment.
Immigration enquiry bureau |
The immigration enquiry bureau can provide information about the Immigration Rules' requirements for permission to stay and settlement in the UK. They cannot provide estimated completion dates for applications. Please note that you may experience longer than usual wait times. We apologise for this and would like to assure you that we are doing everything we can so that your call is answered as quickly as possible. It is often easier to get through later in the day. The cost of your call will vary depending on your network provider, and it is likely that calls from mobile phones will cost considerably more. We strongly recommend that you check with your network provider for potential costs. Please be aware that phone calls may be recorded for quality purposes. Contact details Phone: 0870 606 7766 Textphone: 0800 389 8289 (the contact centre also accepts calls by text relay and other similar services) Address: UK Border Agency, Lunar House, 40 Wellesley Road, Croydon, Surrey CR9 2BY Opening Hours: Monday to Thursday 09:00 to 16:45, Friday 09:00 to 16:30 (excluding public holidays). |
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